Be wary when buying legal services

The Legal Ombudsman has urged people to be wary of getting legal services from unregulated and often unqualified providers. The call has been backed by Andersons Solicitors in Nottingham who say the problem has got much worse over the last few years. Chief ombudsman Adam Sampson revealed that he has received 40,000 complaints about law practitioners since his office was set up six months ago. His team has not been able to deal with many of the complaints because they are against people who are not qualified solicitors. He said: "We've seen lots of cases where people have had deficient wills where we haven't been able to help. This problem will only increase as the legal services market reforms, and Internet-based provision and commoditisation of legal services increases." Alex Brooke-Smith of Andersons Solicitors said problems arose because there is no regulation covering some legal services such as conveyancing or divorce. "It means anyone can set up in practice offering these services even though they may may not be properly qualified or have any insurance. Consumers may be attracted by cut price deals but then they may have no form of redress if things go wrong." Solicitors, by contract, are strictly regulated which means they can be held accountable if they make mistakes. The legal services market is to be opened up to more providers in October. Alex Brooke-Smith said: "It will enable a wide range of businesses to enter the market and could further blur the distinction between regulated and unregulated providers. "Many of the new providers will be completely legitimate but some may not, leading to more complaints to the legal ombudsman. People will need to think very carefully before making life affecting decision based on legal advice from providers who may not be qualified or insured". For more information please contact Alex Brooke-Smith on 0115 947 0641 or email abrooke-smith@andersonssolicitors.co.uk or visit www.andersonssolicitors.co.uk

Neighbour disputes can lead to financial disaster

A restaurant owner has been presented with a bill for £160,000 following a dispute with his neighbour over a small patch of lawn. Marcus Brown says the case shows how seemingly trivial disagreements can snowball out of all proportion had have devastating effects.

There's something about neighbour disputes that will make many people dig their heels in and fight to the bitter end to prove they are right - even if it leads to financial disaster.

It's hard to see how someone could pursue a case all the way to the Court of Appeal when the only thing a stake was a tony area of lawn. Had the restaurant owner won he would have gained an extra few yards of garden. Instead he lost and was ordered to pay costs leaving him with a massive bill.

Such cases are not uncommon, prompting Lord Justice Mummery to say recently that "there are too many calamitous neighbour disputes in the courts".

It doesn't have to be that way. If people can overcome the rest mist of emotion that sometimes envelopes them in these situations they would see that it's usually much better to talk than to run to the courts.

The most common dispute arise over things such as boundaries, shared amenities and access to carry out repairs. The law has something to say on all of them but it's probably best to tread lightly at first so any disagreement can be resolved amicably.

Make sure you always check the legal position before you dig your heels in. For example, you may not want your neighbour to come on to your land to carry out repairs but he may be entitled to do so if a legal right of entry is specified in the property's legal documents. Even if there is no automatic entitlement he can still apply to the county court for an access order allowing him to enter your land.

Boundary disputes can often be resolved simply by referring to the title of lease documents. If they are not clear then it may be necessary to call in a solicitor or surveyor who should be able to help you reach a sensible solution.

The same applies to shared amenities such as drains and pipes, driveways and roofs. Your right to use them and your responsibility to maintain them should be laid down in the property's legal documents. The situation may be more complicated if a person's right to use a facility such as a chimney, for example, to erect an aerial is not written down but has become established though long and continuous use. If that use has not been challenged over the years then it could become an entitlement.

The best way to deal with neighbour disputes is to prevent them happening in the first place. You don't have to love your neighbour but it does help to at least talk to him in a polite and civilised way.

If that doesn't work then there are still things you can do before heading for the courts.

Lord Justice Mummery urged people to use mediation with the help of specialists such as solicitors and surveyors. This has several advantages.

It will be far cheaper than court action and less stressful. Trained mediators can help bring both parties together to negotiate a settlement that is fair to both sides. This is particularly important in neighbour disputes because you may go on living next door to each other for several years. It helps to maintain a civilised relationship and avoid disputes in future.

For more information please contact Marcus Brown on 0115 947 0641 or email mbrown@andersonssolicitors.co.uk